Joan O’Neill was excellent in guiding us through the process of finding just the right property for us. She was very patient sorting out and explaining all the different ownership options at Crystal Mountain. Once we made our property choice, the path to closing was smooth and quick. Since the purchase process has been completed, we have found excellence in the rest of the Crystal Mountain staff as well, including property management, Four Seasons membership activities and other amenities. Crystal Mountain does a superb job of selecting management and employees that provide a relaxing, enjoyable family experience for us.